SUPPORT AND STORAGE OF DATA PROCESSING
Tlf: +45 36 34 05 90
Adresse: Avedøreholmen 48, 2650 Hvidovre, Danmark
IDENTITY OF THE DATA CONTROLLER
The processing of personal data collected is carried out under the responsibility of:
Tlf: +45 36 34 05 90
Adresse: Avedøreholmen 48 2650 Hvidovre Danmark
NATURE OF DATA COLLECTED AND PURPOSE OF THE PROCESSING
Information you give us
|Nature of data collected||Purpose of the data processing|
To enable us to bring nominative / personalized answers to users’ queries.
Quality of user
|To allow us to direct requests to the relevant internal department|
First name and surname*
|To enable us to bring nominative / personalized answers to users’ queries|
|To allow queries to be directed towards the relevant countries|
|To address users’ queries by electronic means|
|To address users’ queries by telephone|
|To address users’ queries by fax|
The data identified as mandatory are essential for the provision of the service requested by the website user. We keep the information you give us as long as necessary to address your query and the maximum retention time is 3 years.
DATA COLLECTED DURING THE USE OF OUR SERVICES
Nature of data collected
|Purpose of the data processing|
Statistics about the internet user’s equipment
To ensure the user’s equipment allow cookies from the Legrand.dk site and to offer the appropriate version of the website on the basis of the device being used.
Statistics about the internet user’s browsing history
To allow the production of statistical data in order to analyze traffic and enhance the website accordingly.
For the information collected during the use of our services, the retention time is 13 months.
We process all the data mentioned above, those that you give us and those that are collected during the use of our services with your consent, which thus constitutes the legal basis of authorization for the data processing.
EXERCISE OF USER’S RIGHTS
• You have a right of access, modification; rectification and erasure with regard your personal information.
• You also have the right to restrict processing.
• You have the right to object to the processing of your personal data. In this case, it will no longer be possible to access some features of the website when the way they operate requires the processing of your data.
At your request, we can send you the personal data you gave us in a structured, commonly used and machine-readable format.
To exercise your right, please send your request:
Tlf: +45 36 34 05 90
Adresse: Avedøreholmen 48 2650 Hvidovre Danmark
If you are not satisfied with the manner in which your request was processed, we invite you contact us at the following telephone number: +45 36 34 05 90. In the event you remain dissatisfied with our response, we remind you that you have the right to file a complaint with the Swedish data protection authority:
Drottninggatan 29, plan 5
104 20 Stockholm
Telefon: 08-657 61 00
CONDITIONS OF THE DATA PROCESSING
The data processing is accomplished manually and/or through IT instruments with the sole purpose of achieving the indicated objectives in order to ensure the data confidentiality and security.
TRANSMISSION OF DATA TO THIRD PARTIES
LEGRAND do not transfer data to third parties within or outside of the European Union.
LEGRAND has implemented adequate physical, electronic and administrative protection measures which comply with regulations in order to protect your personal data. Though, LEGRAND wishes to draw the users' attention to potential risks in terms of data confidentiality linked to the Internet use. It is the responsibility of the users to set up or ensure the use of a personal secured computer network, as well as to ensure a correct technical configuration of the connection box connected to your Internet Service Provider and of others devices such as radio access equipment (WIFI, 4G…).
Use of general cookies
When accessing our website, cookies are stored on your device (computer, cellphone, tablet computer), subject to the choice you have made and which you can change at any time by managing your settings (see “Accept or reject cookies”).
Placed on your terminal when you visit a website, a cookie is a small text file containing information about your browsing (pages views, date and time of the consultation…), whose main purpose is to enhance your visit and allow you to receive targeted services.
Type of cookies
Technical name of cookies
GOOGLE ANALYTICS: used to record statistics about the internet user's equipment and browsing history (statistics) on the Legrand.dk sites. No personal data is stored.
AT-INTERNET: used to record statistics about the internet user's equipment and browsing history (statistics) on the Legrand.dk sites. No personal data is stored.
Information allowing to make sure that the Internet user's workstation supports and accepts cookies on the Legrand.dk websites.
HOTJAR: allows to study the behavior of the user on the Legrand.dk websites. No personal data is stored.
Necessary for the operability of the chat on the website. Identifies visitors to the website and can pair the visitor with a conversation when the page is reloaded. Also allows us to display the source, browser information, and number of visits that are listed in the visitor information in the Dashboard.
Accept or reject cookies
You can set your browser to store cookies in your terminal or reject them, either routinely, depending on where they originate from, or to inform you each time a cookie is stored in your terminal, so you can decide whether to accept or reject them.
However, deleting all cookies used by the browser, including those used by other websites, may lead to some settings or information being altered or lost, making it difficult to browse the website
Every browser is configured differently. You need to follow the instructions in your browser's editor as listed below (links available at the date of updating this page):
• If you are using Internet Explorer: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
• If you are using Safari: http://support.apple.com/kb/PH11913
• If you are using Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• If you are using Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
• If you are using Opera: http://help.opera.com/Windows/10.20/en/cookies.html
• If you are using different terminals, make sure you configure the browser on each of them in accordance with your preferences.
If you don't wish to change the general cookie settings, simply carry on using the website.
The advertisement cookies allow Legrand or its partners to advertise to you the most relevant and the most adapted advertisements, according to your interests and navigation on the site.
Through the use of such cookies, Legrand can only access the following categories of personal data: IP address, unique ID of cookie, information about the user’s device and navigation data.
If you consent to the deposit of such cookies, you can reconsider your decision and withdraw it later at any time directly within the table. By opposing to the use of this set of cookies, you will no longer be able to view personalized advertisement and may have advertisement that is not related to your supposed interests.
Third party cookies aimed at improving the interactivity of the Website
The social plugins cookies allow you to interact with the following Social Media platforms:
• Facebook / Instagram. You will find a list and an overview of Facebook social plugins at the following address: https://developers.facebook.com/docs/plugins. For more information on Facebook's policy with regard personal data protection, please refer to: https://www.facebook.com/policy.php
• Youtube. You will find a list and an overview of YouTube social plugins at the following address: https://www.youtube.com/yt/dev/. For more information on YouTube’s policy with regard to personal data protection, please refer to: https://support.google.com/youtube/answer/2801895
These features use third-party cookies directly deposited by these services. Legrand does not collect any data through social plugins cookies.If you consent to the deposit of such cookies, you can reconsider your decision and withdraw it later at any time directly within the table. Please note that in this case you will no longer be able to rely on such Third-Party services. For example, you will not be able to access Social Media to share a post or comments about the Products.
Legrand uses the chat function from our third-party provider, Smartsupp.com, Milady Horakove 13, 602 00 Brno, Czech Republic. You can use the Smartsupp chat function to start direct communication with our employees. The Smartsupp chat function collects data (browser information, visited page content and conversation) with website visit, and when information is exchanged between the visitor and our employee. Smartsupp and their chat helps to optimize our website experience based on the user behavior on our website. Smartsupp will have access to your personal data only to the extent necessary and always under contractual obligation to keep your data confidential.
Your personal data in the chat function will be processed based on a legitimate interest. We have a legitimate interest to provide customer support, which involves the processing of cookies or other data that you enter into the chat function. Personal data in the chat function is processed automatically. Advanced features are only enabled if you have explicitly consented to them using analytics and/or marketing cookies.
For more information about cookies and their impact, please visit your local GDPR authorities website or the "Vos traces" (Your traces) section of the CNIL website (the French personal data protection authority): http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/.
The minors aren’t the intended audience of the website. Access to the Application is though not reserved to the adults since the contents of the website are not prohibited for the minors under 16. The website does not knowingly collect or use any personal information from children under 16. If information is collected concerning a minor, the minor’s legal representative has the possibility to contact the Service Relations Pro of LEGRAND in order to rectify, modify or delete this information (cf section “Rights of the users”).
MODIFICATION OF THIS DOCUMENT
This document may be modified at any time without prior notice. We invite you to consult it regularly.